The hotel self-check-in machine is a machine for hotel customers to check in and check out by themselves. It has fast processing speed, low cost, no queuing, and continuous work around the clock, effectively reducing front desk work and saving hotel costs. So what is the specific principle of the hotel self-check-in machine and how does it work? Let's take a look!
Regular check-out procedures
Check-in: The customer checks in at the front desk and gives the ID card to the front desk. The front desk can check in for the customer. After check-in, the room card and check-in form will be handed over to the customer. The customer takes the room card and the check-in is completed. Leaving the hotel: hand the room card to the front desk, and the front desk will check out for you.
Among them, the customer does not know what the front desk is doing, and the customer does not need to worry, as long as they can get the room card to check in. However, if the customer wants to change rooms, he needs to confirm with the front desk which room type, price and other information are available, but this information cannot be displayed directly in front of the customer.
What did the front desk do? After getting the customer's ID card at the front desk, the customer will usually be asked if they have a reservation. If the customer has an order, they will go to the hotel's PMS (Hotel Management System) to check the order, then select the room and confirm the check-in Information, fill in the room card, print out the check-in form and give it to the customer. If there is no order, the front desk will ask the user for the room type and price. After the user determines the price and room type, the front desk needs to place an order in the PMS first, then select the room, check in, make payment, and write the room card , Give the check-in form to the customer. When leaving the hotel, the front desk must swipe the room card, check the guest's room information, and check in. In addition, PSB will upload the occupant information to the public security system, which is done in the background and will not be detected by the front desk and customers.
Hotel self check-in machine
Self-service registration business process
Originally, the client does not need to understand the work done by the front desk, but if the client checks in by himself, he needs to understand the work done by the front desk, swipe his ID card, confirm the order, add occupants, make payment, get the room card, and get the check-in form. As shown in the figure, customers now need to know the detailed check-in and check-out procedures to facilitate their own procedures.
The evolution of self-service machine structure.
As can be seen from the above process, there are several key points: user operation interface, hotel PMS, PSB, ID card self-scanning machine, card issuing machine, and printer.
Windows version
The system adopts Windows7, and the user interface adopts windows style, which is connected with PMS, PSB, ID card scanner, card issuer, and printer through windows. Most of the self-service machines on the market now adopt this scheme. The advantage of this scheme is that the technology is very convenient. PMS is basically a windows version, the hardware driver is relatively mature, and the door lock card writing is mostly based on windows. The disadvantage is that the user experience of the operation interface is poor, and the touch operation of windows is inconvenient.
Android version
The advantage of the Android version is that the user experience is good, the operation interface is friendly, the touch operation is the same as the mobile phone, and it is more in line with the user's usage habits. The disadvantage is that some hardware drivers are not supported. Android and PMS are mostly based on Windows. Many door locks were developed more than 10 years ago. The development kits given were written 10 years ago. There must be no android version, so this The scheme is not applicable at all.
Two panels (Android plus Windows)
Two motherboards are installed on the host, one of which is installed with the Android system and the other with the Windows system. Android is responsible for displaying the user interface and operation, and Windows is responsible for connecting PMS, PSB and hardware, and building LocalServer and Android connections on Windows. The local server can not only optimize the user experience, but also connect various hardware and systems to realize the separation of display and service. The disadvantage is that the system will become complicated and the maintenance cost will be high.
ID recognizer
Identity authentication users can obtain the customer's identity information, such as name, ID number, birthday, expiration date, photo, etc.
The interfaces provided by the identification manufacturers are: open the port, find the card, read the card, get the name, ID number, expiration date, picture and other interfaces. It should be noted that the card search needs to be called cyclically. The card can be read after the card search is completed, and the name and other information can be obtained after the card is successfully read. This hardware is relatively stable, and the biggest problem is that the port number is not set correctly.
Now everyone knows how the hotel self-check-in machine works? How does it work? The hotel self-check-in machine has fast processing speed, low cost, no queuing, and continuous work around the clock, effectively reducing front desk work and saving hotel costs, which also reflects the current hotel The high-end, after it becomes popular in the future, we may be able to find accommodation everywhere.
